Skunkworks Australia

Secure browser console with four levels of access provides a wide range or reseller distribution business models.

Each level provides full control over user, products, preferences and reporting.

The console is purpose designed for each level to self-serve their settings with an easy to follow intuitive layout.

Please don't hesitate to contact us for further information on installing Virtual Office appliances on your site or using our hosted services "in-the-cloud".

Open an email, attach the document to be faxed, enter the fax number in the subject field and hit send - a powerful business tool.

Features
Attach a cover page.
Broadcast to multiple destinations at once.
Set a delay time to commence faxing.
Configure your preferred reporting.
Set custom fields in the cover page such as the addressee, invoice number, department number etc.
Manage preferences and security in the Virtual Office console.
Real time call reporting.

Manage fax broadcasting using the Virtual Office browser console.

Features
Upload your document & list of fax numbers.
Set preferences such as resolution, number of attempts, priority, reporting.
Click on preview to see how your document will appear as a fax.
Set the time and date the fax job is to commence.
View status of the fax job in the queue in real time.
Pause and restart fax jobs in real time.
Real time call reporting.

Technical
Group 3 fax transmit on T.30: V.27ter, V.29, V.17, V.34
Please ask our sales desk about other T.30 and T.38 fax applications.

Features
Manage your voicemail preferences quickly & easily via the Virtual Office console.
Operate as an outgoing message only, or a voicemail that records the callers message.
Select & change your greetings.
Manage your email address to send voicemail to.
Option to receive SMS notification when new voicemail arrives.
Configure PIN for remote access by telephone.
View and listen to voicemail in the console, resend to email.
Real time call reporting.

Set up a 13, 1300, 1800 or standard indial in the city of your choice and manage your call handling preferences via the Virtual Office console.

Set call forwarding to your home, work, mobile phones or live operator answer etc at different times of the day.
Set the ringing time before calls go to voicemail. Set a whisper transfer to play you a message when calls are forwarding to you from your virtual phone service.

Virtual Office provides a professional business image in the city you want to do business in without the high expense.

Build IVR voice menus quickly and easily - the simple layout enables end users to self-configure and manage their own settings without complexity or assistance.

Provide single layer or multi-tiered IVR menus, time of day call routing, voicemail2email, fax, custom welcome greetings, credit card payment and many more value-added services.

Configure call flows, IVR menus and custom settings for telephone access credit card payment gateway solutions.

Operate credit card payment by telephone solutions integrated with value-added Virtual Office services such as IVR, fax, switch to live operator, 1300 & 1800 numbers and more.

Manage your audio files used across all services such as IVR menus, voicemail greetings, whisper transfer etc.

Features
Set default audio.
Upload custom audio.
Play current files in the console to check content.
Select audio from any service within a user's account.

Telephone broadcast distributes voice messages by landline and mobile phones and text by SMS and email to large groups of people very quickly.

Business managers send out important messages in their own voice to their workers, emergency services groups muster their personnel, communities alert their members of emergencies such as bushfire, flood, cyclone, mountain road closure, tsunami and terrorism.

Telephone broadcast has also helped to track and identify serial arsonists.

How it works
We provide a unique telephone number dedicated to your telephone broadcast group plus a secure browser console to manage your members and preferences.

The telephone number is used to dial and listen to recent recorded messages, and also to record and send out a new message to group members.

The system dials members mobile and landline phone numbers and plays the recorded voice message, while simultaneously sending a text version by email and SMS.

The console enables you to manage members details such as the telephone numbers and email addresses to send the broadcasts to. Here you can also manage preference controls such as who is allowed to send new messages and whether you want each new message to be vetted prior to sending out.

Telephone broadcast is a patent filed product of Skunkworks Australia Pty Ltd.

Ask us to install a turn-key appliance on your site, or use our hosted service.

Our self-serve online console enables you to configure your 13, 1300 and 1800 numbers with IVR, fax2email, voicemail2email, post code call routing, time of day call routing and much more 24 hours a day.

The easy layout of the Virtual Office console enables end users to self-configure their own settings, thereby emininating time and cost of service provider staff.

Screen your callers before answering the call to improve your business efficiency.

Eliminate unwanted callers.

Filter desirable callers through to your voicemail so you can get back to them when the time is more suitable to you.

Simple configuration option the user manages in their Virtual Office console.
Check a box to activate and deactivate.
Select desirable audio file to be used.
System plays a greeting to caller such as "please speak your name".
When the call is forwarded to you the callers name is played to you.
You can now decide to accept the call or let it go to voicemail.
Real time call reporting.

Powerful call recording is used for marketing, training and security purposes in accordance with Telecommunications and Privacy legislation - terms and conditions apply.

Virtual Office provides this as an optional feature on IVR and phone services via a check box.

Call recordings are accessed from the reporting console.

Configure your phone and IVR services so that you know where the call is coming from before accepting it.

When a call arrives the system will play a brief message such as "sales call", or "sales call press one to accept".

A simple check box enables the feature to be activated and deactivated.

Can be used in conjunction with all Virtual Office services such as IVR, virtual phone, 1300s and more.

A brilliant new way of making phone calls - you never have to dial again, just click.

Our Firefox browser plugin auto-converts on-line phone numbers into phone-links in real time that you click on to call that number.

Download the Firefox plugin which self installs in a few seconds, set your phone numbers, time zone and you are ready to go.

Now whenever you visit a webpage that displays phone numbers you simply click to call them.

Finally something new and useful - the entire Internet becomes your phone book!

One-click dialing saves time for busy people and you never dial a wrong number. Of course you also benefit from our low-low call rates and some calls will be free.

This web based telephony method is patent filed by Skunkworks Australia Pty Ltd in Australia, USA, Europe and other countries.

Contact us now to become a partner in this exciting new innovation.

Powerful real time reporting keeps users in control of their business at the click of a button.

Select a date range and view phone and/or fax call reports.

Click on the 'play' link to listen to voicemail or 'view' to look at received faxes.

Call recordings (where this feature is active) are also played from the reporting console.

Reports are provided at all levels from Reseller through to Client and User.

The Virtual Office console empowers resellers to manage the users and preferences quickly and easily to develop a highly scalable telephony services business.

Key Features
Set defaults such as voicemail-2-email text, report email text etc.
Create a default set of audio files such as voicemail and IVR greetings.
Set up rate plans and custom reporting information to track users.
Create and manage users, activate, suspend.
Allocated product packages to users.
Configure & quarantine indials, 13, 1300 & 1800s.
XML reporting to remote systems.
On-line sign-up page.
Voicemail-2-email body text and sending address.
Fax-2-email body text and sending address.
Forward calls to live operator answer, business hours settings, time zones, etc.
White label templated for reseller branding.